Refund & Cancellation Policy

Last updated: August 25, 2026 · Version 1.0

This policy describes how cancellations and refunds work for ClavaMetrics subscriptions, operated by Joaquín Reiris Olsen Boje (reiris.joaquin@gmail.com). Payment and billing are processed through Paddle.com, our Merchant of Record, so refunds are handled under this policy and Paddle's terms.

1. Subscriptions and renewal

ClavaMetrics is offered on a per-category/team subscription, monthly or annual. Subscriptions renew automatically at the end of each period to the payment method on file, until cancelled.

2. Cancellation

You may cancel your subscription at any time from the billing section of the app. Upon cancellation:

You keep access to your plan's features until the end of the paid period.
At the end of that period, the account automatically moves to the free plan (limited features). Your data is kept.
No refund is issued for the current period already paid, unless applicable law provides otherwise.

3. Plan changes

Upgrade: applies immediately and only the prorated difference for the current period is charged.
Downgrade: applies at the end of the current paid period; no immediate refund.

4. Free trial

If you subscribe during or after a free trial, no charge is made until the trial ends or you contract a paid plan. There are no refunds associated with the trial, as it involves no charge.

5. Failed payment

If a charge is declined, the account keeps access during a short grace period. If payment is not resolved, the account moves to the free plan. You can update your payment method at any time from the billing section.

6. Requesting a refund

If you believe a refund is due (for example, a duplicate charge or a billing error), contact us at reiris.joaquin@gmail.com within 14 days of the charge, indicating the account email and invoice number. We review each request in good faith. Approved refunds are processed through Paddle to the original payment method.

Nothing in this policy limits the rights granted to you under applicable consumer protection law.

7. Contact

For cancellations, refunds or billing inquiries: reiris.joaquin@gmail.com.