ClavaMetrics ("ClavaMetrics", "we", "the Service") is a sports management and performance analytics platform operated by Joaquín Reiris Olsen Boje, located at Luis Pérez Aguirre, Manzana E, Solar 22, Solymar, Ciudad de la Costa, Uruguay, contact email reiris.joaquin@gmail.com.
By creating an account, purchasing a plan or using the Service, you (the "Customer", typically a club, team, federation or sports organization) accept these Terms & Conditions. If you contract on behalf of an organization, you represent that you are authorized to bind it.
Depending on the plan, ClavaMetrics provides sports management tools, including:
Available features depend on the plan (Free, Basic, Professional, Full) and may change over time.
The Customer is responsible for keeping its credentials confidential and for all activity under its account. The Customer manages the staff users it invites and their permissions. You must notify us immediately of any unauthorized use.
The Service is offered on a per-category/team subscription basis, with prices published in the app. Payment and billing are processed through Paddle.com, which acts as Merchant of Record and authorized reseller; Paddle handles payment, applicable taxes and invoices. By purchasing, you also accept Paddle's buyer terms.
Subscriptions renew automatically at the end of each period (monthly or annual) to the payment method on file, until cancelled.
We may offer a free trial period. When it ends, if no paid plan is contracted, the account moves to the free plan with limited features. We reserve the right to modify or discontinue trials.
Refund requests are handled under Paddle's policy and applicable law. See our Refund Policy.
The Customer agrees not to: (a) use the Service for unlawful purposes; (b) upload data without the necessary authorizations; (c) attempt to breach security or access other customers' data; (d) resell or exploit the Service without authorization; (e) overload or interfere with the infrastructure.
The Customer retains ownership of the data it uploads. Regarding personal data of players and third parties, the Customer acts as data controller and ClavaMetrics as data processor, processing such data solely to provide the Service, in accordance with our Privacy Policy. Upon request, we will enter into a data processing agreement (DPA).
The Service may store health data (injuries, medical assessments, wellness) and data of minors (youth categories), which enjoy enhanced protection. The Customer is responsible for obtaining valid consent from players and, where applicable, their parents or guardians, and for having a legal basis to process such data. ClavaMetrics applies technical and organizational measures to protect it.
The Service, its software, design and trademarks are the property of ClavaMetrics or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service during the subscription term. Customer data remains the Customer's.
We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance and updates. Support levels depend on the plan.
The Service is provided "as is" and "as available". To the maximum extent permitted by law, ClavaMetrics is not liable for indirect, incidental or consequential damages, or lost profits. Injury-prevention and analytics tools support professional decision-making and do not constitute medical advice; clinical and sporting decisions are the responsibility of the Customer and its technical/medical staff. Our total liability is limited, to the extent permitted by law, to the amounts paid in the preceding 12 months.
We may suspend or terminate access for breaches of these Terms or non-payment. You may cancel at any time. After termination, your data may be retained or deleted per the Privacy Policy and applicable law.
We may update these Terms. We will notify material changes by reasonable means. Continued use of the Service implies acceptance of the current version.
These Terms are governed by the laws of Uruguay. Any dispute will be submitted to the courts of Montevideo, without prejudice to consumer rights recognized by law.
For questions about these Terms: reiris.joaquin@gmail.com.
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